Support

Frequently Asked Questions

Answers to the questions we are asked most often. If yours is not here, get in touch and we will help.

Are your compounds third-party tested?

Yes. Every batch is analysed by HPLC and LC-MS at Janoshik, an independent laboratory, and confirmed at ≥99% purity. Every order ships with its certificate of analysis, and the compounds we test are listed on the Certificates page.

How quickly do orders ship?

Contact us with your delivery address and we will confirm the current dispatch and transit window for your order.

Do you offer free shipping?

Yes. Orders over $200 ship free. Orders below $200 have shipping calculated at checkout.

What is your return policy?

Contact us with your order number before returning anything so we can authorise the return and confirm where to send it.

What if my package is lost or damaged?

Contact us with your order number and photographs of the outer packaging, the packing slip and the contents, and we will resolve it.

How should products be stored and handled?

Lyophilised material should be kept cool, dry and away from direct light, with −20 °C for long-term storage. After reconstitution, refrigerate at 2–8 °C, protect from light and avoid repeated freeze–thaw cycles. Compound-specific guidance is listed on each product page.